About Products

Q: How is the quality of the TEYUN machines?

A: TEYUN insists to offer the high quality machines for the customers and has the strict quality control

Q: What is the hot sale of TEYUN?

A: TEYUN hot sale products including the 800ton container shear, 500ton container shear, the 160ton horizontal baler, 315ton scrap metal baler and the 1100ton aluminum extrusion line.

Q: Can TEYUN offer the products’ 3D drawing and layout drawing?

A: Yes, of course, if you want pls contact us via the mail: info@njteyun.com.

Q: Where i can check the TEYUN machines’ working process videos?

A: You can click this following youtube(company channel) link: https://www.youtube.com/@TeyunScrapMetalbalingMachine/videos,

Q: How to choose a suitable model of the machines?

A: Tell us your requirement we will arrange the professional sales to contact with you and recommend you a suitable type or model of machine.

Q: How long is the TEYUN machines’ warranty?

A: One year warranty after the installation.

Q: How is the TEYUN machines’ after-sale service?

A: We have the after-sale department to help the customers if you have any problems you can contact us via: info@njteyun.com or call us:+86 13952083908(7*24h hot line);

You can also contact our local agent in your country they will also help you.

Q: Do you offer the machine manual book and the maintenance guide book?

A: Yes, of course, all the machines from TEYUN we will offer the manual book and guide book.

Q:How to install the machine when I received it?

A: For the simple installation, TEYUN will offer the installation video and help the customers online;

Aslo TEYUN can send the engineers to install the machines oversea, the customers just need to pay some salary for the engineers;

Q: Do you offer the spare parts?

A: Yes, TEYUN will offer the spare parts list for the customers, during the warranty, if caused by us, we will send the spare parts to the customers for free; If caused by customers we also can send but has some cost.

Q: Can i have a testing before the order?

A: Yes, if you are worried about the machines’ function you can test the machine before the order by paying the testing fee.

Q: Do you offer the testing report for me before loading?

A: Yes, before loading the machines, TEYUN Q&C department will test the machines for several days with strict standard and will offer the detailed report to the customers.

Q: Can I ask the third-party audit for my machine?

A: Yes, you can ask and pay a third-party and to inspect our factory and products, we will cooperate.

Q: Have the TEYUN machines exported to other countries?

A: Yes, TEYUN has exported to many countries and exported for many years.

Q: Do the TEYUN machines have the CE certificates?

A: YES, of course. If you want other certificates you can also ask us.

Q: Can TEYUN offer the certificate of the origin for the machine?

A: Yes, we can offer the different types of the origin certificates, like the WO, FORM B, FORM A and ect., these can help the customers to save the tax.